1. THE CREATIVE QUEST:

We, the Agency, shall wield our digital artistry skills to craft mind-blowing artwork for the Client.

Think graphic design, illustrations, and other rad creative content that will make your audience go, “Wowza!”

2. TIMELINES OF AWESOMENESS:

We promise to deliver the initial design concepts within [as stipulated in your proposal & quote] business days from today, because patience is overrated! And in return, we kindly ask the Client to provide feedback and sign off on each concept within [as stipulated in your proposal & quote] business days from receiving them. You’re the gatekeeper of coolness!

3. THE SIGN OFF RITUAL:

It’s time for the Client to unleash their thoughts! Once we present the design concepts, you’ll have the power to give us feedback and guide the creative process. Let the mystical “Sign Off” commence!

4. ROCKIN’ REVISIONS:

We’ve got your back, Client! You’re entitled to 3 rounds of revisions for each design concept we present. Just keep in mind that beyond that, we might have to call for an encore and charge some additional fees. But we’ll make sure to give you the heads up!

5. ARTWORK OWNERSHIP:

Drumroll, please! Once the Client has paid us in full for our incredible work, you’ll become the proud owner of the final approved artwork. It’s all yours to use and show off to the world! And don’t worry, we’d love to include it in our portfolio, with your permission, of course. We’re proud of our collaborations!

6. SECRET KEEPERS:

Let’s keep things hush-hush, shall we? Any top-secret or confidential information shared between us will remain classified. Your creative concepts and marketing strategies are safe with us, locked away in a vault guarded by ninjas.

7. PAYMENT DANCE:

Money talk time! The Client agrees to bust a move and pay the agreed-upon fees within 3 days of receiving our invoice (for all agreed upon payment terms – whether deposits, monthly payments, final settlements or other). Late payments might cause a temporary disconnection in our dance rhythm, so let’s stay on the beat! 28th is Great: New Payment Terms for a Happier Freelance Community Please note that we are now requesting that monthly payments be made by the 28th of the month of service – At Cloudscape, we pride ourselves on working with a talented and diverse group of creatives, many of whom are freelancers.

To ensure that we can continue to provide high-quality services and support our freelance artists, we kindly ask that all monthly payments be made by this date. By doing so, you’ll be helping us maintain a positive working relationship with our talented team and ensuring that we can continue to bring your creative projects to life. In accordance with the above 3 day notice period for payments, we will ensure that the invoices are sent out by the 25th COB each month.

8. TERMINATION CLAUSE WITH A TWIST:

Alrighty then, let’s talk about breakups! We get it, sometimes relationships need to end, but let’s do it with style. To keep our digital marketing breakup drama-free, we ask for a full calendar month’s notice for termination of our services. Think of it as giving us time to prepare for the equivalent of a farewell party – scheduling those last posts, unsubscribing from software subscriptions, and shedding a single tear for the good times we’ve had. So, let’s part ways amicably and with a little grace. After all, we’ll always have those likes, shares, and hashtags to remember each other by. Cheers to new beginnings!

9. BFF STATUS AND PARTING WAYS:

This Agreement marks the beginning of a beautiful friendship. However, if for any reason we need to take different paths, let’s give each other a heads up in writing. Communication is key, even when it’s time to part ways amicably.

10. THE RULES OF THE LAND:

This Agreement shall be governed by the laws of South Africa and the European Union, respectively. Any disputes that arise shall be resolved through friendly negotiations. No need for swords and shields—let’s keep it peaceful!

11. VIRTUAL HIGH-FIVES:

This Agreement captures our shared understanding and excitement for this collaboration. It’s the definitive guide to our creative adventure together! So, let’s get started and create some magic!

Levelling Up the Awesomeness: Extra-Special Considerations for Epic Impact!

● EXCEPTIONAL CREATIVE EXPERIENCE WITHIN:

Please bear in mind that we, the Agency, are here to offer you an exceptional creative experience. Our team of talented artists and experts will provide you with awesome insight and experience.

● CLIENTS VISION TAKES THE STAGE:

However, we understand that as the Client, you may have a specific aesthetic and direction in mind, based on your own insight and experience in your niche. Even if it goes against our direction, we’ll respect your preference and bring it to life (within reason, of course!). We won’t compromise our values and beliefs, so we won’t put our stamp of approval on work that we don’t believe in.

● THE FINAL STAMP: 

Embracing Subjectivity and Celebrating Artistic Payday! Speaking of aesthetics and tastes, artwork is a highly subjective process, and we respect that everyone has their own style and preferences. Once you, as the Client, have given the final sign off on the artwork, it indicates the end of the creative process. At this point, both our in-house teams and hardworking freelancers need to be paid for their exceptional efforts.

● SHARING THE ARTISTIC ADVENTURE:

Friends, Feedback, and the Final Frontier! During the process, we encourage you to share the artwork with your friends and colleagues. We value their opinions and understand that collaboration is part of the fun. However, please keep in mind that any changes or opinions shared after the final sign-off will not be considered. If additional work is required, whether it’s small changes or a full-scale redo, we’ll provide you with a separate quote for the new requests. Let’s keep the creative train on track!

● WE’RE ALL EARS! 

Open door communication addendum At Cloudscape Creative, we take pride in our exceptional communication and understanding with our clients and collaborators. We want you to feel comfortable and confident throughout the creative process. If you ever have any issues, concerns, or even second thoughts about our work or the creative journey in general, please don’t hesitate to reach out. Our door is always open, and we’re ready to have a chat and make sure we’re on the same page! However, we must provide a gentle reminder that once the work has been signed off and our talented creatives have been paid for their remarkable efforts, we’re unable to address any further changes or discussions. It’s like the final chord of a killer guitar solo—once it’s played, it’s etched in stone.

So, let’s keep the conversation flowing and ensure we’re in sync throughout the process. We’re here to listen, collaborate, and bring your vision to life. Together, we’ll create something extraordinary!

We’re thrilled to embark on this artistic adventure with you, Client, and we can’t wait to create something truly remarkable together. Let’s make some jaw-dropping artwork that will leave a lasting impression!

IN WITNESS WHEREOF, the Client and the Agency have embraced this Agreement with enthusiasm and high fives!

Now, let’s dive into this creative adventure together and make magic happen!

WEB SUPPORT AND MAINTENANCE SLA ADDENDUM 1

Your Digital Dream, Our Reliability Regime!A remarkable website goes beyond its initial creation and launch. It requires ongoing care to stay secure, functional, and effective. That’s why we’re delighted to offer you our comprehensive hosting and maintenance support package, ensuring your website remains at its best while you focus on running your business.

1.⁠ ⁠Hosting & Maintenance Support (Ongoing Service)

Hosting

Cloudscape Creative offers secure, reliable hosting to keep your website online and performing optimally. Our hosting package includes:

Server maintenance and monitoring

Regular backups

Security updates and patches

Proactive troubleshooting of hosting-related issues

While we strive to provide a seamless hosting experience, certain software or email-related issues (e.g., Outlook configurations) fall outside our direct control. We’re happy to provide guidance where possible, but full IT support is not included in our hosting package. We recommend having an internal or third-party IT resource for broader software issues.

Ongoing Website Maintenance

Your website is a dynamic entity that needs regular attention. Our maintenance package covers:

Routine software and plugin updates

Security audits and malware prevention

Performance enhancements

Minor content updates (text and image changes within reason)

Security & Spam Control: We take proactive measures to protect your website from malicious attacks, spam, and other online threats. However, no system is invulnerable. If a critical security issue arises that requires extensive remediation, we will provide an estimate for additional work.

Training & Self-Management: For clients who wish to handle basic website updates themselves, we offer training sessions to guide you through making minor content changes.

2.⁠ ⁠General Web Support & Assessment (For Sites We Didn’t Build)

We understand that businesses often inherit websites built by other developers. If you need assistance with an existing website we did not create, we can evaluate its current state and provide recommendations for maintenance, improvements, or potential rebuilding. However, our liability and responsibility for inherited sites are limited, as outlined below:

Scope of Web Support Engagement

When assessing or providing support for a website we did not originally develop:

We do not guarantee the functionality, security, or stability of the existing code or third-party integrations.

We reserve the right to decline support if the website’s structure is outdated, insecure, or too complex to maintain efficiently.

Any work performed on an inherited site will be billed separately unless a custom agreement is made.

Limitation of Liability & Client Responsibility

Pre-existing Issues: The Client acknowledges that before engaging Cloudscape Creative, they are solely responsible for their website’s condition, including security, backups, and prior maintenance (or lack thereof). We do not accept liability for past issues, including but not limited to data loss, security breaches, or site instability.

Modification Risks: Any changes or troubleshooting we perform on an inherited website carry an inherent risk, especially if the original build was not properly maintained. The Client agrees that Cloudscape Creative will not be held liable for any unintended consequences, including unexpected downtime or functionality loss.

Third-Party Dependencies: If an inherited website relies on third-party services (e.g., old plugins, custom integrations, or external hosting providers), we cannot guarantee their continued functionality.

Temporary Fixes & Goodwill Assistance

If we provide one-time troubleshooting or emergency assistance, this does not establish an ongoing support obligation. Such services are provided on an “as-is” basis, and further corrective work may be required at the Client’s expense.

Indemnification & Waiver of Claims

The Client agrees to indemnify and hold Cloudscape Creative harmless against any claims, losses, or damages resulting from:

Pre-existing website issues before our engagement

Failures caused by third-party service providers (e.g., hosting companies, outdated plugins)

Unauthorised modifications made by the Client or external parties

By engaging Cloudscape Creative, the Client acknowledges and agrees to these terms, waiving any claims related to data loss, corruption, or service interruptions beyond our direct control.

3.⁠ ⁠Priority Support & Service Continuity

Clients subscribed to our ongoing Hosting & Maintenance Support package receive priority access to our support channels for any hosting-related concerns. For all other web support requests, assistance is provided on a case-by-case basis and subject to availability.

With this addendum, we aim to ensure transparency, protect both parties, and deliver the best possible web experience within a clear and sustainable framework.

SOCIAL MEDIA MANAGEMENT SLA ADDENDUM 2

Enhancing Your Digital Realm with Social Media Management Magic

Welcome to the world of captivating connections and digital charisma! 

This Social Media Management

Addendum accompanies our partnership with you, ensuring that your social media presence shines brighter than a supernova. Together, we’ll create a social media strategy that elevates your brand and engages your audience in a spellbinding manner.

– Social Media Platforms

We will work closely with you to determine the most suitable social media platforms for your business. Whether it’s Facebook, Instagram, LinkedIn, or beyond, we’ll craft a tailored approach to maximize your online reach and impact. Our goal is to transform your social media channels into captivating realms that leave your audience eagerly tapping for more.

– Content Creation and Curation

Our creative wizards will conjure up captivating content that aligns with your brand’s unique personality and objectives. From enchanting visuals to compelling copy, we’ll create a steady stream of social media posts that engage, inform, and inspire. Additionally, we’ll curate relevant and trending content to amplify your brand’s influence within the digital cosmos.

– Community Management

Engagement is the magical potion that fuels social media success. We’ll actively monitor your social media channels, responding to comments, messages, and mentions in a timely and personable manner. By nurturing your online community, we’ll foster meaningful connections and turn followers into fervent brand advocates.

– Analytics and Reporting

Data holds the key to unlocking social media mastery. On request, we will provide reports showcasing the performance of your social media efforts. From audience growth and engagement metrics to campaign insights, these reports will guide our ongoing strategy, helping us refine our approach and propel your brand’s success.

– Ad Campaigns

To reach new dimensions of social media impact, we offer targeted ad campaigns tailored to your goals. Through strategic audience targeting and captivating ad creatives, we’ll amplify your brand’s visibility and drive conversions. Our data-driven approach ensures that every penny of your ad spend is invested wisely for maximum enchantment.

– Collaboration and Feedback

We cherish open collaboration and value your input throughout the social media journey. We’ll create a dedicated feedback loop where you can share your thoughts, suggestions, and visions for your brand’s online presence. Together, we’ll shape a social media strategy that aligns seamlessly with your business objectives.

– Confidentiality and Ownership

Your brand’s essence is sacred to us. We respect the confidentiality of any proprietary information shared with us and ensure that your brand assets remain secure. All social media content and materials created by us for your brand will be owned exclusively by you, empowering you to wield your digital magic with confidence. As your social media sorcerers, we’re committed to providing exceptional service and delivering results that make your competitors green with envy. With this Social Media Management Addendum, we solidify our dedication to transforming your social media presence into a bewitching force within your industry.

*This Social Media Management Addendum is an extension of our partnership under the primary agreement and will remain in effect as long as the primary agreement is valid. Let’s embark on this social media adventure together and cast a spell of digital success!

EMAIL ENCHANTMENT SLA ADDENDUM 3

Elevating Your Campaigns With Email Marketing

Welcome to the realm of captivating email campaigns! This Email Marketing Campaigns Service Level Agreement (SLA) Addendum accompanies our partnership, ensuring that your email marketing efforts cast a spell on your audience and drive enchanting results. Together, we’ll create and execute email campaigns that leave a lasting impression and foster meaningful connections with your subscribers.

– Campaign Strategy and Planning

We’ll collaborate closely with you to develop a comprehensive email campaign strategy tailored to your business goals and target audience. From defining campaign objectives to crafting compelling messaging, we’ll work together to ensure each email carries the essence of your brand and resonates with your subscribers.

– Creative Email Design

Our talented team of email designers will create visually captivating and mobile-responsive email templates that align with your brand identity. With meticulous attention to detail, we’ll enchant your subscribers with eye-catching visuals, engaging layouts, and captivating calls-to-action, ensuring your emails stand out amidst the digital clutter.

– List Management and Segmentation

Building and nurturing a quality email list is crucial for campaign success. While we will assist you in managing your subscriber database, it is your responsibility to ensure that appropriate permissions and consents have been obtained from the customers included in the provided client lists. We will work with you to implement industry best practices and adhere to relevant data protection regulations to safeguard the privacy and consent of your subscribers.

– Compelling Copywriting

Words possess a magical power to captivate and persuade. Our skilled copywriters will craft persuasive and compelling email content that grabs the attention of your subscribers and compels them to take action. From subject lines to body copy, we’ll enchant your readers with impactful messaging that inspires them to engage with your brand.

– Automation and Personalisation

To create a truly personalised email experience, we’ll leverage automation tools and techniques. From welcome series to abandoned cart reminders, we’ll implement automated workflows that deliver timely and relevant messages to your subscribers. By personalising each interaction, we’ll forge a deeper connection and enhance the overall customer experience.

– Campaign Monitoring and Analytics

Monitoring the performance of your email campaigns is essential for continuous improvement. We’ll closely monitor key metrics such as open rates, click-through rates, and conversions. Through detailed analytics and insightful reporting, we’ll provide you with valuable data-driven insights to optimize future campaigns and maximize your return on investment.

– Compliance and Privacy

South Africa
We take data protection and privacy seriously. Our practices adhere to relevant regulations, including the Protection of Personal Information (POPI) laws of South Africa. We’ll implement robust security measures and follow industry best practices to safeguard your email campaigns and protect your subscribers’ privacy in accordance with the provisions of the POPI Act. As your trusted email marketing partners, we are committed to delivering exceptional service and helping you achieve your marketing objectives.

European Union
We prioritise data protection and privacy in accordance with applicable regulations, including the General Data Protection Regulation (GDPR) within the European Union. Our practices ensure compliance with GDPR requirements to safeguard your email campaigns and uphold the privacy of your subscribers. As your trusted email marketing partners, we are dedicated to providing outstanding service while assisting you in reaching your marketing goals.

With this Email Marketing Campaigns SLA Addendum, we solidify our dedication to conjuring effective and enchanting email campaigns that leave a lasting impact on your audience.

*This Email Marketing Campaigns SLA Addendum is an extension of our partnership under the primary agreement and will remain in effect as long as the primary agreement is valid. Let’s embark on this email marketing adventure together and unleash the power of captivating campaigns!